Research Article
The Implementation of Delone & Mclean‘s Model to Increase Company’s Satisfaction and Profit
@INPROCEEDINGS{10.4108/eai.1-10-2020.2305631, author={Imanuriea Annisa Putri and Fajar Gustiawaty Dewi and Fitra Dharma}, title={The Implementation of Delone \& Mclean‘s Model to Increase Company’s Satisfaction and Profit}, proceedings={Proceedings of the First International Conference of Economics, Business \& Entrepreneurship, ICEBE 2020, 1st October 2020, Tangerang, Indonesia}, publisher={EAI}, proceedings_a={ICEBE}, year={2021}, month={4}, keywords={information systems delone and mclean's model information quality system quality}, doi={10.4108/eai.1-10-2020.2305631} }- Imanuriea Annisa Putri
Fajar Gustiawaty Dewi
Fitra Dharma
Year: 2021
The Implementation of Delone & Mclean‘s Model to Increase Company’s Satisfaction and Profit
ICEBE
EAI
DOI: 10.4108/eai.1-10-2020.2305631
Abstract
The aim of this study is to empirically test the effect of information quality and system quality on the successful implementation of banking information systems to increase company satisfaction and profit in PT Bank Mandiri (Persero) Tbk.This study uses online survey methods. By using SmartPLS software, the results of hypothesis testing show that information quality has a positive effect on user satisfaction, system quality has a positive effect on user satisfaction, and user satisfaction has a positive effect on net benefit.
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