Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia

Research Article

Consumer Legal Protection on Online Buying and Selling

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  • @INPROCEEDINGS{10.4108/eai.6-3-2021.2306867,
        author={Puguh Yuli Setiawan and Faisal  Santiago},
        title={Consumer Legal Protection on Online Buying and Selling},
        proceedings={Proceedings of the 1st International Conference on Law, Social Science, Economics, and Education, ICLSSEE  2021, March 6th 2021, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICLSSEE},
        year={2021},
        month={5},
        keywords={consumer protection; electronic transactions; consumer},
        doi={10.4108/eai.6-3-2021.2306867}
    }
    
  • Puguh Yuli Setiawan
    Faisal Santiago
    Year: 2021
    Consumer Legal Protection on Online Buying and Selling
    ICLSSEE
    EAI
    DOI: 10.4108/eai.6-3-2021.2306867
Puguh Yuli Setiawan1,*, Faisal Santiago1
  • 1: University of Borobudur, Jl. Pemuda, RT.1/RW.3, Rawamangun, Kec. Pulo Gadung, DKI Jakarta 13220, Indonesia
*Contact email: puguhyuli.work@gmail.com

Abstract

The era of digitalisation and pandemic conditions allows people to shop for daily necessities without having to leave the house with just a smartphone can buy the desired item. This paper uses normative legal research methods to review written regulations so that this research is closely related to libraries for secondary data sources. The conclusion of this study is the regulation contained in Law No. 8 of 1999 on consumer protection and Law No. 19 of 2016 on Information and Electronic Transactions has not been able to protect consumers because the provisions listed in this law have not accommodated the rights of consumers in online transactions.