Research Article
Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement
@INPROCEEDINGS{10.4108/eai.2-10-2018.2295465, author={Riya Widayanti and Siti Afifah and Budi Tjahjono and Agung Mulyo Widodo}, title={Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement}, proceedings={Proceedings of the 2nd International Conference on Quran and Hadith Studies Information Technology and Media in Conjunction with the 1st International Conference on Islam, Science and Technology, ICONQUHAS \& ICONIST, Bandung, October 2-4, 2018, Indonesia}, publisher={EAI}, proceedings_a={ICONQUHAS}, year={2020}, month={5}, keywords={root cause analysis cause and effect diagram}, doi={10.4108/eai.2-10-2018.2295465} }- Riya Widayanti
Siti Afifah
Budi Tjahjono
Agung Mulyo Widodo
Year: 2020
Root Cause Analysis using Cause and Effect Diagram to Identify Application Requirement
ICONQUHAS
EAI
DOI: 10.4108/eai.2-10-2018.2295465
Abstract
One of the ways to solve a problem is to identify the problem and its causes using root cause analysis method. The main problem discussed in this research is the ineffective business process used to handle service order from a customer. The method used in identifying the problem and finding the solution is Cause and Effect Diagram. This diagram is used because it may help to illustrate the causal factors of a problem and to determine which factors have the most significant contribution towards the main problem. The result of the problem analysis in the business process is used to determine the best solution that will be implemented into the mobile application that will be built. Thus, the built application may adjust the needs of the company and address its problems. This research concludes that the root causes of the problem are the process and human factors. Therefore, the solution implemented into the application focus on the business process improvement that can facilitate and prevent the users from making mistakes during the process.