Research Article
Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees
@INPROCEEDINGS{10.4108/eai.22-7-2020.2307894, author={Akmal Adanan and Ameiruel Azwan Ab Aziz and Mohd. Hafiz Mohd. Hanafiah and Izni Syamsina Saari and Noor Ibtisam Abdul Karim}, title={Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees}, proceedings={Proceedings of the 3rd International Conference on Economics, Business and Economic Education Science, ICE-BEES 2020, 22-23 July 2020, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICE-BEES}, year={2021}, month={5}, keywords={covid-19 tourism management work from home}, doi={10.4108/eai.22-7-2020.2307894} }- Akmal Adanan
Ameiruel Azwan Ab Aziz
Mohd. Hafiz Mohd. Hanafiah
Izni Syamsina Saari
Noor Ibtisam Abdul Karim
Year: 2021
Work from Home (WFH) during Covid-19 MRO: Overview and Suitability for Malaysian Tourism Industry Employees
ICE-BEES
EAI
DOI: 10.4108/eai.22-7-2020.2307894
Abstract
Due to Movement Restriction Order (MRO), public and private organisations have optimised the Work from Home (WFH) policy to most of their staff, including employees in the tourism industry. This paper investigates the situation faced by the tourism employees working from home, identifying the challenges and opportunities during the enforcement. The empirical results from 217 respondents identified the situation and suitability of WFH during MRO among tourism employees in Malaysia. The respondents disagree that the job responsibilities are suitable to be conducted from home, especially when it requires the system that could not be assessed from home and in-person interactions. WFH affects employees’ work effort when finding a balance between work, home life (health, friends, family, leisure, children, and home maintenance) and at the same time to stay productive. Even WFH give a high autonomy in scheduling tasks, not all tourism work is suitable to be conducted from home. Moreover, WFH has given room for improvements in knowledge development and organisation. Practically, this study provides insights for the management in organisations by highlighting the factors causing the challenges to the staff, promoting satisfaction, productivity, and opportunity for a better quality of working from home in the future.