Research Article
Analysis on The Impact of Modernization of Tax Administration on Taxpayers’ Satisfaction on Large Tax Office 2
@INPROCEEDINGS{10.4108/eai.25-6-2019.2287973, author={Devi Yanty and Milla Sepliana Setyowati}, title={Analysis on The Impact of Modernization of Tax Administration on Taxpayers’ Satisfaction on Large Tax Office 2}, proceedings={Proceedings of the 1st International Symposium on Indonesian Politics, SIP 2019, 26-27 June 2019, Central Java, Indonesia}, publisher={EAI}, proceedings_a={ISIP}, year={2019}, month={9}, keywords={taxpayers’ satisfaction modernization of tax administration tax services}, doi={10.4108/eai.25-6-2019.2287973} }- Devi Yanty
Milla Sepliana Setyowati
Year: 2019
Analysis on The Impact of Modernization of Tax Administration on Taxpayers’ Satisfaction on Large Tax Office 2
ISIP
EAI
DOI: 10.4108/eai.25-6-2019.2287973
Abstract
Modernization of tax administration with public-oriented concept has been conducting since 2002 where Large Tax Office was taken as the pilot project. This research is conducted to analyze the implementation of tax administration modernization on Large Tax Office 2 as well as analyzing the impact on taxpayers’ satisfaction. This research employs mixed methods. In quantitative side, this research employs descriptive statistic test, regression test, and coefficient determination test on data collected through questionnaire. In qualitative side, this research conducted in-depth interview to do cross-checking and help interpret the quantitative result. The result shows that tax modernization in Large Tax Office 2 has been running well and successful to provide satisfaction to taxpayers. Suggestion of this research is that Large Tax Office 2 needs to maintain and to improve service quality by embedding optimal services to be proactively responsive taxpayers as well as proactively evaluating weakness and challenges that may come up from taxpayers’ complaints