The Consequences of Perceived Risk in Electronic Government Service

Margaretha Berlianto; Farida Jasfar; Hamdy Hady; Willy Arafah

Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia

Research Article

The Consequences of Perceived Risk in Electronic Government Service

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@INPROCEEDINGS{10.4108/eai.8-10-2018.2288690,
    author={Margaretha Pink Berlianto and Farida  Jasfar and Hamdy  Hady and Willy  Arafah},
    title={The Consequences of Perceived Risk in Electronic Government Service},
    proceedings={Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia},
    publisher={EAI},
    proceedings_a={ICEMAB},
    year={2019},
    month={10},
    keywords={perceived risk satisfaction trust e-government},
    doi={10.4108/eai.8-10-2018.2288690}
}

Margaretha Pink Berlianto
Farida Jasfar
Hamdy Hady
Willy Arafah
Year: 2019
The Consequences of Perceived Risk in Electronic Government Service
ICEMAB
EAI
DOI: 10.4108/eai.8-10-2018.2288690

Margaretha Pink Berlianto¹^,*, Farida Jasfar², Hamdy Hady³, Willy Arafah⁴

1: Department of Management, Pelita Harapan University, Karawaci, Indonesia
2: Department of Management, Trisakti University, Jakarta, Indonesia
3: Department of Magister Management, Persada Indonesia YAI University, Jakarta, Indonesia
4: Department of Magister Management, Trisakti University, Jakarta, Indonesia

*Contact email: Margaretha.berlianto@uph.edu

Abstract

This study aims to investigate the effect of the dimensions of perceived risk namely performance, privacy, social, time, and financial audit risk on satisfaction, and to investigate the effect of satisfaction on trust in the context of e-government. There were 6 hypotheses developed in this study. This study was conducted using survey questionnaire data in Jakarta, Tangerang, Depok, Bekasi and Bogor area. The findings of this study are privacy and time risk has a negative effect on satisfaction and the satisfaction has a positive effect on trust. Performance, social, and financial audit risk have no effect on satisfaction.

Keywords: perceived risk satisfaction trust e-government

Published: 2019-10-29
Publisher: EAI

: http://dx.doi.org/10.4108/eai.8-10-2018.2288690