The Differences Between Virtual and Video Counseling Towards Knowledge and Satisfaction of Mothers: A Comparative Study

The COVID-19 pandemic poses an authentic challenge health system in the world. Current demands for health services make health workers have to modify health services, especially in providing education in the event of a pandemic. The appropriateness of using the media will determine the increase in knowledge and client satisfaction. Objective: The Purpose of study was comparing the effectiveness of using virtual meeting and the use videos counseling in social media groups. Method: This study used a quasi-experimental design with a pre-test and post-test control group design approach. The population in this study was toddlers’ mothers. Collecting data using e-form. This study finding increased knowledge of groups that were provided with counseling used virtual meeting method and groups that used counseling videos on group social media. Result: There were differences in service satisfaction by using virtual media meeting and counseling videos in social media groups, especially in the media used (p-value: 0.000). There was significantly increased target knowledge that received counseling with virtual meetings (p-value: 0.005, CI: -29.602 – (-6.097)) and video counseling in group social media (p-value: 0.000, CI: -10.081- (-9.017)). Conclusion: Extension based on virtual meeting is considered as a more effective media compared to the use of video extension in social media groups.