Interaction Exchange in Dispensaries: An Observation on the Chronic Disease Management Program

Santoso, Setiyo Budi and Majid, Muhammad Hafid Naufal and Suryaningtyas, Annis Azhar and Faizah, Rayinda and Wibowo, Ika Mulyono Putri (2021) Interaction Exchange in Dispensaries: An Observation on the Chronic Disease Management Program. In: BIS-HSS 2020, 18 November 2020, Magelang, Central Java, Indonesia.

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The number of chronic diseases in Indonesia has increased from year to year. One of the essential elements in managing chronic disease is the provision of adequate drug information. So pharmacists need to have excellent and practical communication skills when delivering drugs to chronic disease patients. This paper presents a process of exchange of interactions between pharmacists and patients in dispensaries. Researchers have collected data by cross-sectional observation in two primary health care. A total of 48 patients were involved in this study. The process of coding the interaction exchange has used the Roter Interaction Analysis System (RIAS). An interesting finding in the study was that most patients only took time from one minute when interacting with staff dispensaries. The mean number of interactions representing the task-focused function did not differ significantly between the two dispensaries during that duration. In contrast to social-emotional communication, the amount of information exchanged has a gap. Based on these findings, we recommend that future studies formulate specific guidelines for pharmacists for treating patients with chronic disease with a short duration.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: primary health care roter interaction analysis system task focused socio-emotional
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 20 Apr 2022 11:53
Last Modified: 20 Apr 2022 11:53

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