Evaluation of the Implementation of the Minister of Transportation Regulation Number PM 19 of 2017 concerning the Service Standards of the Public Service Agency on the Performance of Service Products at Polytehnic of Inland Water and Ferries Transportation in Palembang

Purboyo, Purboyo and Amanda, Monica and Hatina, Damaida (2022) Evaluation of the Implementation of the Minister of Transportation Regulation Number PM 19 of 2017 concerning the Service Standards of the Public Service Agency on the Performance of Service Products at Polytehnic of Inland Water and Ferries Transportation in Palembang. In: LIONG 2021, 19-20 October 2021, Purwokerto, Indonesia.

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Abstract

The implementation of the financial management of public service at Polytechnic of Inland Water and Ferries Transportation at Palembang must be guided by the Regulation of the Minister of Transportation Number PM. 19 of 2017 concerning Guidelines for Service Standards in the Ministry of Transportation, besides being used as a reference, it is also intended as a tool to encourage the realization of transparency and public accountability in the implementation of education and training. The results of the evaluation of the application of service standards for public service agencies, namely accepting Hypothesis One, which means that the application of service standards for public service agencies to the performance of the three service products, which is not the same in other words the application of agency service standards general services have an effect on the performance of service products. The highest mean value is in the baccalaureate training service product. 2 (two) services that do not have a significant difference, baccalaureate training and short course with the criteria of "Good Enough", so it is necessary to increase especially for facilities rental service products whose criteria are "Not Good Enough" in order to increase performance of public service agencies at Polytechnic of the Inland Water and Ferries Transportation at Palembang.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: implementation of service standards; public service agencies; performance; service products
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 13 Apr 2022 09:21
Last Modified: 13 Apr 2022 09:21
URI: https://eprints.eudl.eu/id/eprint/10756

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