Research Article
Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci
@INPROCEEDINGS{10.4108/eai.21-10-2020.2311855, author={Dasman Lanin and Syamsir Syamsir and Boni Saputra}, title={Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci }, proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia}, publisher={EAI}, proceedings_a={TIC}, year={2021}, month={11}, keywords={equity satisfaction service transaction}, doi={10.4108/eai.21-10-2020.2311855} }- Dasman Lanin
Syamsir Syamsir
Boni Saputra
Year: 2021
Effect of Employee Equity Satisfaction on Service Transactions in the Tourism Sector in Kerinci
TIC
EAI
DOI: 10.4108/eai.21-10-2020.2311855
Abstract
This study aims to analyze employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci. How does employee equity satisfaction with service transactions (delivery, professionalism, information, timeliness, staff attitude) in the tourism sector in Kerinci? A quantitative approach has been chosen to test this objective. The population in this study were all Kerinci tourism employees. Data were collected from 39 respondents who were taken by using a stratified sampling technique. Validated and reliable questionnaires were used in this study, then analyzed by regression. The results found are that employee equity satisfaction has a significant positive effect on service transactions. The significance is 0.000, and the contribution is 0.771.