Research Article
Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia
@INPROCEEDINGS{10.4108/eai.21-10-2020.2311858, author={Amni Zarkasyi Rahman and Retna Hanani and Hardi Warsono and Retno Sunu Astuti and Ika Riswanti Putranti}, title={Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia}, proceedings={Proceedings of the 1st Tidar International Conference on Advancing Local Wisdom Towards Global Megatrends, TIC 2020, 21-22 October 2020, Magelang, Jawa Tengah, Indonesia}, publisher={EAI}, proceedings_a={TIC}, year={2021}, month={11}, keywords={public service digital transformation technological infrastructure}, doi={10.4108/eai.21-10-2020.2311858} }- Amni Zarkasyi Rahman
Retna Hanani
Hardi Warsono
Retno Sunu Astuti
Ika Riswanti Putranti
Year: 2021
Disaster and New Adaptations: Digital Transformation in Public Services as an impact of the COVID-19 Pandemic in Indonesia
TIC
EAI
DOI: 10.4108/eai.21-10-2020.2311858
Abstract
Public services in Indonesia have changed drastically due to COVID-19 Pandemic. However, the digitalization of public services has started to become a new trend as part of innovation. Many institutions improvise in providing public services by improving existing electronic-based public services. This study aims to describe the various digital transformation forms of public services and the main factors influencing success. This factor is the technological infrastructure that supports the implementation of electronic-based public services. Thus, this paper shows that digital transformation is strongly influenced by the availability of applications and social media that are forced to accommodate various online routines, including the provision of public services.