Research Article
A Review of the Opportunity to Connect Elderly Citizens to the Internet of Things (IoT) and Gaps in the Service Level Agreement (SLA) Provisioning Process
@ARTICLE{10.4108/eai.22-5-2020.165993, author={C. Peoples and A. Moore and M. Zoualfaghari}, title={A Review of the Opportunity to Connect Elderly Citizens to the Internet of Things (IoT) and Gaps in the Service Level Agreement (SLA) Provisioning Process}, journal={EAI Endorsed Transactions on Cloud Systems}, volume={6}, number={18}, publisher={EAI}, journal_a={CS}, year={2020}, month={8}, keywords={elderly citizens, Internet-of-Things (IoT), accessibility, inclusivity, service provision, Service Level Agreements (SLAs), Quality of Experience (QoE)}, doi={10.4108/eai.22-5-2020.165993} }- C. Peoples
A. Moore
M. Zoualfaghari
Year: 2020
A Review of the Opportunity to Connect Elderly Citizens to the Internet of Things (IoT) and Gaps in the Service Level Agreement (SLA) Provisioning Process
CS
EAI
DOI: 10.4108/eai.22-5-2020.165993
Abstract
Service connections to the IoT require a user to have a degree of technical capability. This can be limiting in the case of the elderly, and de-motivating in encouraging their connection. It is therefore pertinent to support those groups who are otherwise marginalized. The objective of this paper is therefore to consider the reasons that the elderly are deterred from connecting to the IoT, with specific focus given to those aspects which can reasonably be influenced. This work is conducted with a view to making recommendations in relation to the service provisioning process and, specifically, the way in which Service Level Agreements (SLAs) may be customized to respond to the elderly’s needs and encourage their connection.
Copyright © 2020 C. Peopleset al., licensed to EAI. This is an open access article distributed under the terms of the Creative Commons Attribution license, which permits unlimited use, distribution and reproduction in any medium so long as the original work is properly cited.