Responsibility Of Travel Agency Of Losses That Are Experienced By Service Users Consumer

Karina Evansa, Desak Komang Devi and Widia, I Ketut and Rideng, I Wayan (2020) Responsibility Of Travel Agency Of Losses That Are Experienced By Service Users Consumer. In: ICTMT 2019, 19 August 2019, Kuala Lumpur, Malaysia.

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This study aims to examine the responsibility of a travel agency for consumers of service users who suffer losses in service and to examine the procedure to get compensation for service users if experienced a loss. The method used in this study is normative method which carried out by examining library materials or primary legal material and secondary legal material. The results of the study showed that the responsibility of travel agents for consumers of service users who experience losses in service is by paying attention to the principles of legal protection against consumers, it is the obligation of business operators to replace losses experienced by consumers who in this case are tourists, which travel agents are responsible for the safety of tourists who travel based on the tour packages sold so that if there is a loss on the part of the service users due to errors or negligence of the company then it must be compensated as the principles of accountability stipulated in the Law on Consumer Protection. The second stage is the victim and the heirs of the victim fill out a letter of compensation for the accident provided free of charge by P.T. Jasa Raharja (Persero). To get compensation, the victim or the heirs of the victim must meet the requirements requested by P.T. Jasa Raharja (Persero).

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: responsibility travel agency loss service users
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 09 Apr 2021 06:09
Last Modified: 09 Apr 2021 06:09

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