Online Dispute Resolution as an Alternative Settlement Against the Protection of Consumer Privacy Data in E-commerce Platform

Prananda, Rahandy Rizki and Setyowati, Ro'fah and Saptono, Hendro and Putra, Aista Wisnu (2020) Online Dispute Resolution as an Alternative Settlement Against the Protection of Consumer Privacy Data in E-commerce Platform. In: ICETLAWBE 2020, 26 September 2020, Bandar Lampung, Indonesia.

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Abstract

This article aims to analyse the potential use of online dispute resolution (ODR) as an option for dispute resolution in e-commerce transactions. Furthermore, this research will identify the implementation and barriers to use in Indonesia. This research also conducts a comparative study of the practice of implementing ODR in other countries to evaluate legal rules related to dispute resolution so that ODR can be used in Indonesia. The type of research applied in this article is normative juridical. The study results show that the use of ODR is implicitly regulated in several regulations related to Internet and Computer Technology, but there is no comprehensive procedural legal method yet. In practice, the use of ODR has been carried out independently in the regulatory system in e-commerce companies, there is no reason for resolving personal data through ODR. After conducting a comparative study on the application of ODR in the USA and China, this investigation was to revise the law. No.30 of 1999 concerning Arbitration and Alternative Dispute Resolution, the immediate passing of the Law. Protection of personal data and Supreme Court regulations regarding ODR proceedings and ratification of its decisions.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: odr data privacy consumer protection e-commerce
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 14 Apr 2021 06:35
Last Modified: 14 Apr 2021 06:35
URI: https://eprints.eudl.eu/id/eprint/2554

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