The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance

Mediyanti, Sisca and Supriyanto, Supriyanto and Nadilla, Trie and Aini, Zahriatul and Agustina, Agustina (2020) The Effect of Reward System And Information Technology on Relationship Between TQM Implementation And Managerial Performance. In: ICASI 2020, 20 June 2020, Medan, Indonesia.

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Abstract

This study aims to determine; (1) the effect of TQM implementation on managerial performance; (2) the effect of the reward system on the relationship between TQM implementation and managerial performance; (3) the influence of information technology on the relationship between TQM implementation and managerial performance. Respondents in this study were General Managers, Managers and Field Managers at State Owned Enterprises (SOEs) in Banda Aceh. This is an explanatory research using a sample of 10 SOEs in Banda Aceh and the population techniques. It used multiple linear method. The results of this study indicate that: (1) TQM implementation has an effect on managerial performance. This means that the implementation of TQM has an influence and plays a role in behavior, ways of working and motivation of managers to achieve high performance; (2) the reward system weakens the influence of TQM implementation on managerial performance. The existence of these influences shows that the implementation of TQM and the reward system cannot lead to the creation of high managerial performance; (3) information technology weakens / does not affect the implementation of TQM on managerial performance, this shows that the implementation of TQM and IT is not able to motivate to improve managerial performance.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: study information technology tmq
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 21 Apr 2021 09:50
Last Modified: 21 Apr 2021 09:50
URI: https://eprints.eudl.eu/id/eprint/2682

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