Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia

Research Article

Determinant of Public Service Innovation Capacity Development in Local Government

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  • @INPROCEEDINGS{10.4108/eai.9-10-2020.2304729,
        author={R. Slamet Santoso and Hardi  Warsono and Retno Sunu Astuti and Ida Hayu Dwimawanti and Kismartini  Kismartini and Zahra Arum Fatimah},
        title={Determinant of Public Service Innovation Capacity Development in Local Government},
        proceedings={Proceedings of the 5th International Conference on Indonesian Social and Political Enquiries, ICISPE 2020, 9-10 October 2020, Semarang, Indonesia},
        publisher={EAI},
        proceedings_a={ICISPE},
        year={2021},
        month={3},
        keywords={innovation capacity public service management development local government},
        doi={10.4108/eai.9-10-2020.2304729}
    }
    
  • R. Slamet Santoso
    Hardi Warsono
    Retno Sunu Astuti
    Ida Hayu Dwimawanti
    Kismartini Kismartini
    Zahra Arum Fatimah
    Year: 2021
    Determinant of Public Service Innovation Capacity Development in Local Government
    ICISPE
    EAI
    DOI: 10.4108/eai.9-10-2020.2304729
R. Slamet Santoso1,*, Hardi Warsono1, Retno Sunu Astuti1, Ida Hayu Dwimawanti1, Kismartini Kismartini1, Zahra Arum Fatimah1
  • 1: Universitas Diponegoro
*Contact email: rssantoso@lecturer.undip.ac.id

Abstract

The target of bureaucratic reform is the improvement of public services, in line with the rapidly changing bureaucratic environment that demands more creative and innovative bureaucracies. This research analyzes the processes and determinants of capacity building for public service innovation in local governments. The better capacity for developing public service innovations is a very important factor in the success of bureaucratic reform. This research uses a qualitative method with a literature review approach of various journal publication articles, comparative analysis and formulating results. The main results of this research are strong leadership, policy and resource support, and institutional networks. The capacity of public service innovation guaranteed an improvement of the quality of public services and increasing public satisfaction with the performance of the bureaucracy. The formulation of the determinants of the development of the capacity for innovation in public services, along with the recommendation model proposed, can be used to increase bureaucratic awareness of the importance of an agile and innovative bureaucracy to in order to be a world-class bureaucracy. As a follow-up, it is still necessary to carry out further research, especially related to the aspects of value development or a culture of innovation in the bureaucracy.