The Role of TQM Approach in Indonesia Higher Education Quality Assurance

Octavianus, Steaven and Triposa, Reni and Sari, Dwi Novita and Mononimbar, Yonathan Yakup and Parluhutan, Teguh (2021) The Role of TQM Approach in Indonesia Higher Education Quality Assurance. In: ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia.

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The high expectation that Indonesian tertiary education graduates will be able to provide human resources is certainly a projection to face the demographic bonus in the future. Therefore, universities need to prepare the quality of their management. The TQM approach is a quality approach used in the internal quality assurance system of higher education institutions in Indonesia. The TQM approach is an approach that is oriented towards customer satisfaction and continuous improvement. In this system, universities prioritize continuous improvement and customer satisfaction. The estuary of this overall quality assurance lies in the implementation of a quality culture.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: tqm; higher education; quality
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 19 May 2021 08:50
Last Modified: 19 May 2021 08:50

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