Public Satisfaction with Information Services in Public Services

Sari, Nila Mulia and Sultan, Muh. Iqbal and Bahfiarti, Tuti (2021) Public Satisfaction with Information Services in Public Services. In: ICLSSEE 2021, March 6th 2021, Jakarta, Indonesia.

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Abstract

Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a random sampling technique (n = 40). The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. This research's contribution is expected to be an innovation in improving public services in all government sectors.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: information services; public satisfaction; service mall; dmptsp
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Law, Arts and Social Sciences > School of Art
Depositing User: EAI Editor IV
Date Deposited: 19 May 2021 08:52
Last Modified: 19 May 2021 08:52
URI: https://eprints.eudl.eu/id/eprint/3566

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