Research Article
Identification Analysis of Key Performance Indicators (KPIs) at the Baptist Rural Development Model (LPPB) Using the Performance Prism
@INPROCEEDINGS{10.4108/eai.3-10-2020.2306595, author={Trisna Murni and Willy Abdillah and Marta Yuli Kristianti Tambunan}, title={Identification Analysis of Key Performance Indicators (KPIs) at the Baptist Rural Development Model (LPPB) Using the Performance Prism}, proceedings={Proceedings of the 3rd Beehive International Social Innovation Conference, BISIC 2020, 3-4 October 2020, Bengkulu, Indonesia}, publisher={EAI}, proceedings_a={BISIC}, year={2021}, month={5}, keywords={performance measurement; performance prism; key performance indicators; performance measurement record sheet; non-profit}, doi={10.4108/eai.3-10-2020.2306595} }- Trisna Murni
Willy Abdillah
Marta Yuli Kristianti Tambunan
Year: 2021
Identification Analysis of Key Performance Indicators (KPIs) at the Baptist Rural Development Model (LPPB) Using the Performance Prism
BISIC
EAI
DOI: 10.4108/eai.3-10-2020.2306595
Abstract
This study aims to design Key Performance Indicators (KPIs) using the Performance Prism framework with a case study on a non-profit, namely the Baptist Rural Development Model. This type of research is qualitative research using case studies. The method of data is by selecting KPIs that have been collected based on empirical research, then pairwise comparisons are carried out through the Analytical Hierarchy Process questionnaire. The population in this study were LPPB stakeholders which included employees, consumers, communities, suppliers, and foundations. This KPI design produces 50 KPIs consisting of 10 stakeholder satisfaction, 10 stakeholder contributions, 10 strategies, 10 capabilities, 10 processes, from the five stakeholders which are then arranged into a Performance Measure Record Sheet. This research can provide information to other non-profits on the importance of measuring performance by translating stakeholder satisfaction and contributions as well as strategies, processes, and organizational capabilities which are facets of performance prism.