KPIs identification for evaluating E-learning courses through students’ perception

Caione, A. and Guido, A.L. and Paiano, R. and Pandurino, A. and Pasanisi, S. (2017) KPIs identification for evaluating E-learning courses through students’ perception. EAI Endorsed Transactions on e-Learning, 4 (13): 2. ISSN 2032-9253

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Abstract

The use of e-learning in education is an ever-increasing practice. E-learning could generate effective learning for education. There are several factors affecting the creation of successful e-learning for education as well as several criteria possibly applied to evaluate the effectiveness. The “traditional” way (questionnaire, interview, information system analysis) to measure effectiveness is not enough in e-learning measure of effectiveness because part of the information, that coming from social networks, will be lost. This paper, after identifying the Critical Success Factors (CSFs) of a synchronous e-learning system, and identifying the Key Performance Indicators (KPIs), proposes an approach for evaluation based on the analysis of information derived from social aspects. The paper proposes a set of CSFs and KPIs to study the students’ perception of e-learning platform and highlights how to measure the KPIs using social software information.

Item Type: Article
Uncontrolled Keywords: E-learning, Critical Success Factors, Key Performance Indicators, Information Extraction, Sentiment Analysis, Social Media
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
QA75 Electronic computers. Computer science
Depositing User: EAI Editor I.
Date Deposited: 17 Sep 2020 08:58
Last Modified: 17 Sep 2020 08:58
URI: https://eprints.eudl.eu/id/eprint/406

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