Critical Discourse Analysis of Community Reports on Public Complaints Information Systems LAPOR! (lapor.go.id)

Hananto, Praditya Mer and Hartanto, Arief and Pramadi, Yoka and Ubaidillah, Ubaidillah and Marzuki, Al Araf Assadallah (2020) Critical Discourse Analysis of Community Reports on Public Complaints Information Systems LAPOR! (lapor.go.id). In: ICSPS 2019, 12th November 2019, Jakarta, Indonesia.

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Abstract

This article analyzes the report discourse submitted by the public on LAPOR! site. The analysis is directed at revealing the construction of the reporter's/community's perspective in viewing the people's-government relations. The construction of the perspective or ideology is reflected in the pattern of language use in the discourse of the report. Critical discourse analysis is used as a theory as well as a method for achieving that goal. Analysis shows that there is a shift in hierarchy in the psychological reality of the reporter. Reporting parties no longer see the government-people relations as patron-client. The analysis is directed at revealing the construction of the reporter's/community's perspective in viewing the people's-government relations. The construction of the perspective or ideology is reflected in the pattern of language use in the discourse of the report. Critical discourse analysis is used as a theory as well as a method for achieving that goal. Analysis shows that there is a shift in hierarchy in the psychological reality of the reporter. Reporting parties no longer see the government-people relations as patron-client. The reporters actually show that they feel in a condition that they have the right to be served ideally by the government. However, the trauma of the potential coercive treatment of the government that has occurred in the past makes a demonstration of the reporter authority's only if it is in anonymity condition.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: critical discourse analysis information systems public complaints lapor!
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 30 Jun 2021 12:33
Last Modified: 30 Jun 2021 12:33
URI: https://eprints.eudl.eu/id/eprint/4230

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