Proceedings of the First Brawijaya International Conference on Social and Political Sciences, BSPACE, 26-28 November, 2019, Malang, East Java, Indonesia

Research Article

Governance Responsiveness in Health Services in the Regency/City of Gorontalo Province

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  • @INPROCEEDINGS{10.4108/eai.26-11-2019.2295226,
        author={Sangkala  Sangkala and S  Lambali and L  Atmansyah and A  Hans},
        title={Governance Responsiveness in Health Services in the Regency/City of Gorontalo Province},
        proceedings={Proceedings of the First Brawijaya International Conference on Social and Political Sciences, BSPACE, 26-28 November, 2019, Malang, East Java, Indonesia},
        publisher={EAI},
        proceedings_a={B-SPACE},
        year={2020},
        month={5},
        keywords={health services responsiveness local government},
        doi={10.4108/eai.26-11-2019.2295226}
    }
    
  • Sangkala Sangkala
    S Lambali
    L Atmansyah
    A Hans
    Year: 2020
    Governance Responsiveness in Health Services in the Regency/City of Gorontalo Province
    B-SPACE
    EAI
    DOI: 10.4108/eai.26-11-2019.2295226
Sangkala Sangkala1,*, S Lambali1, L Atmansyah1, A Hans1
  • 1: Universitas Hasanuddin, Makassar
*Contact email: sangkalarewa@gmail.com

Abstract

Responsive governments need to be aware that one source of increasing public demand is a rights-based approach to the implementation of public services. When a government is deemed unresponsive to people's needs, trust in the government decreases and can even threaten political and social stability. One of the public services is health services. Health services are very important in assessing the performance of local governments. the survey results show that the efficiency and effectiveness aspects of the hospital in response to patient needs are still low. (2) The survey results on aspects of fulfilling the rights of patients in six hospitals are also still in the low category, resulting in a decrease in the level of public trust in the hospital. (3) The results of the survey on the competence aspects of health workers in serving are good but the ethics of public services are still low. (4) The results of the survey on aspects of patient involvement in participating in increasing hospital responsiveness have not shown satisfactory results, because patients are considered not part of the hospital. 5) The survey results show that aspects of health service delivery based on Information Technology are not responsive because the use of Information Technology is still partial.