Governance Responsiveness in Health Services in the Regency/City of Gorontalo Province

Sangkala, Sangkala and Lambali, S and Atmansyah, L and Hans, A (2020) Governance Responsiveness in Health Services in the Regency/City of Gorontalo Province. In: B-SPACE 2019, 26-28 November 2019, Malang, East Java, Indonesia.

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Responsive governments need to be aware that one source of increasing public demand is a rights-based approach to the implementation of public services. When a government is deemed unresponsive to people's needs, trust in the government decreases and can even threaten political and social stability. One of the public services is health services. Health services are very important in assessing the performance of local governments. the survey results show that the efficiency and effectiveness aspects of the hospital in response to patient needs are still low. (2) The survey results on aspects of fulfilling the rights of patients in six hospitals are also still in the low category, resulting in a decrease in the level of public trust in the hospital. (3) The results of the survey on the competence aspects of health workers in serving are good but the ethics of public services are still low. (4) The results of the survey on aspects of patient involvement in participating in increasing hospital responsiveness have not shown satisfactory results, because patients are considered not part of the hospital. 5) The survey results show that aspects of health service delivery based on Information Technology are not responsive because the use of Information Technology is still partial.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: health services responsiveness local government
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 09 Jul 2021 08:38
Last Modified: 09 Jul 2021 08:38

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