Research Article
Design of Motorcycle Parking Management for Optimizing Queuing System at Exit Gate (Case Study: Esa Unggul University)
@INPROCEEDINGS{10.4108/eai.2-10-2018.2295464, author={M. Derajat Amperajaya and Taufiqur Rachman and Lius Intan Natalia and Arief Suwandi}, title={Design of Motorcycle Parking Management for Optimizing Queuing System at Exit Gate (Case Study: Esa Unggul University)}, proceedings={Proceedings of the 2nd International Conference on Quran and Hadith Studies Information Technology and Media in Conjunction with the 1st International Conference on Islam, Science and Technology, ICONQUHAS \& ICONIST, Bandung, October 2-4, 2018, Indonesia}, publisher={EAI}, proceedings_a={ICONQUHAS}, year={2020}, month={5}, keywords={queuing method average arrival rate average service rate standard time}, doi={10.4108/eai.2-10-2018.2295464} }- M. Derajat Amperajaya
Taufiqur Rachman
Lius Intan Natalia
Arief Suwandi
Year: 2020
Design of Motorcycle Parking Management for Optimizing Queuing System at Exit Gate (Case Study: Esa Unggul University)
ICONQUHAS
EAI
DOI: 10.4108/eai.2-10-2018.2295464
Abstract
Tight competition among University made the University not selected by reputation only but also by the facilities. The parking area is one of the essential facilities to satisfy the demand for parking. Esa Unggul University is the one of University who has their parking area, for car and motorcycle. The long waiting line at servers of parking fee payment can make academicians feel dissatisfaction, especially students as the customers. The long waiting line can be caused by several factors, like the population's size, the queue discipline, the number of servers, and design of the parking area. Even the method of work can be affected by the length of process time and causing the long line. Based on the analyze, the customer arrival rate (λ) is 3,493 motorcycle per minute, and the service rate (μ) is 3,440 motorcycle per minute. The standard time for servicing one customer is 18,885 seconds. Using queuing method and measuring of standard time method, there are three alternative models solutions. Alternative model 1 by adding the operator for checking Vehicle Registration Certificate. Alternative model 2 by building the notice boards and indicator light for showing the cause of queuing. Alternative model 3 by increasing the number of servers. The chosen model is model 2 and reducing the length of process time 40, 909%. So the service rate (μ) up to 5,815 motorcycles per minute.