The Effectiveness Of Standard Operating Procedures (SOP) in Licensing Services in the Capital Investmen and Integrated Services

This research was motivated by the importance of Standard Operating Procedures in the services of the Sumenep Regency Investment and Integrated Services Office. The existence of the Standard Operating Procedures in the Sumenep Regency Investment and Integrated One-Stop Service which should improve service to service users is not achieved by blowing negative issues in the community. This is a phenomenon that needs to be studied and researched more deeply so that a common point is found about the importance of the Standard Operating Procedures in service at the Integrated Licensing Service Agency of Sumenep Regency. This study uses qualitative research methods that explain the importance of the Standard Operating Procedures in the services of the Sumenep Regency Investment and Integrated One-Stop Service based on experiences and awareness that occur in several individuals. Search for and analyze the importance of Standard Operating Procedures in services at the Sumenep Regency Investment and Integrated Services Office. The researcher explored information and data in the field by interviewing the guide (guide) to informants, field observations with predetermined observation guidelines, and pre-determined field documentation. The results of this study are described through various information and findings data in the field during the research, on the importance of the Standard Operating Procedures in the services of the Sumenep Regency Investment and Integrated Services Office. Lack of readiness and lack of evaluation on Standard Operating Procedures make service not run optimally. Lack of transparency and clarity of procedures on standard operating procedures for service users causes distrust of service users to existing procedures.