Research Article
The Acceptance And Use of Digital Public Service: An Influence of Trust and An Application of UTAUT2
@INPROCEEDINGS{10.4108/eai.9-10-2019.2291112, author={Bunga Dionika and Irwansyah Irwansyah and Mazaya Rizy Safira}, title={The Acceptance And Use of Digital Public Service: An Influence of Trust and An Application of UTAUT2}, proceedings={Proceedings of the 1st Padjadjaran Communication Conference Series, PCCS 2019, 9 October 2019, Bandung, West Java, Indonesia}, publisher={EAI}, proceedings_a={PCCS}, year={2020}, month={1}, keywords={utaut technology acceptance use of technology digital public service smart city}, doi={10.4108/eai.9-10-2019.2291112} }- Bunga Dionika
Irwansyah Irwansyah
Mazaya Rizy Safira
Year: 2020
The Acceptance And Use of Digital Public Service: An Influence of Trust and An Application of UTAUT2
PCCS
EAI
DOI: 10.4108/eai.9-10-2019.2291112
Abstract
The understanding of factors affecting the acceptance of technology is a crucial step to indicate its success. Extended The Unified Theory of Acceptance and Use of Technology (UTAUT2) has been tested to analyze the acceptance and use of technology, notably of the use which is aimed to improve organizational efficiency and effectiveness. Government of South Tangerang City has implemented smart city through varied digital public services. Digital public service consists of various applications and sites which enable society to access the information and administrative services. The objective of the study is to analyze the model of UTAUT2 on the acceptance and use of digital public services by inhabitants of South Tangerang City, with trust as additional variable. This study used quantitative approach with quasi-experimental design. The results have shown that the model UTAUT2 cannot be fully applied to the acceptance and use of government’s digital public services of South Tangerang City. From seven constructs of the model of UTAUT2, hedonic motivation was the only construct which did not affect the intention of use of this digital public service. As moderator, gender, age and experience did not moderate the exogenous variables towards the entire endogenous variable.