How Access to Internet Affects Cadets’ Learning Process in STIP Jakarta

Internet has been acknowledged as the source of information, all kinds of it. Especially in education, it is resourceful both for the students and teachers. The use of the internet as an aid to education is also applied in our maritime academy in Jakarta. Providing access to the internet for students, called cadets, is relatively new on the premises. This study is intended to find out how the cadets access the internet and how their access to the internet gives impact to the process and eventually the result of their studies. This quantitative study is conducted by distributing online questionnaire. Data was collected from 240 respondents as sample and analyzed using Pearson correlation formula. At level of significance 0.01, the results are as follow: there is a positive and significant correlation between the intensity of internet usage and the cadets’ achievement with R correlation = 0.701; there is also a positive and significant correlation between the availability of internet access and the achievement with R correlation = 0.453.Keywords: level of customer satisfaction, service quality, gap analysis.