Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia

Research Article

Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service

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  • @INPROCEEDINGS{10.4108/eai.3-8-2019.2290727,
        author={M  Siswoyo and E  Susilawati},
        title={Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service},
        proceedings={Proceedings of the 1st International Conference on Management, Business, Applied Science, Engineering and Sustainability Development, ICMASES 2019, 9-10 February 2019, Malang, Indonesia},
        publisher={EAI},
        proceedings_a={ICMASES},
        year={2020},
        month={1},
        keywords={motivation employee discipline service quality},
        doi={10.4108/eai.3-8-2019.2290727}
    }
    
  • M Siswoyo
    E Susilawati
    Year: 2020
    Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service
    ICMASES
    EAI
    DOI: 10.4108/eai.3-8-2019.2290727
M Siswoyo1,*, E Susilawati1
  • 1: Administrasin Science at University of Swadaya Gunung Jati, Cirebon, West Java, Indonesia
*Contact email: muksis2000@gmail.com

Abstract

To improve the motivation of employees to work, it needs to give the reward objectively, such as giving a reward for the best employees. This reward can be increasing the incentive, bonus, praise, or the best employee achievement. The leader needs to improve a personal approach to the employee to accommodate the aspirations’ or complaints’ of the employees related to their job. Giving employees attention is a kind of motivation for them. So they are motivated to work. To improve employee discipline, it needs to implement a fair punishment system for those who are undisciplined in the work through persuasive approach. It is hoped that it can raise their self-awareness to work with discipline. That mecanism concept can lead to improving the quality of service to society.