Customer Participation Rate for Replacement of Old ATM Cards Using BRI GPN ATM Cards

Husadha, Cahyadi and Handayani, Milda and Yoganingsih, Tutiek (2019) Customer Participation Rate for Replacement of Old ATM Cards Using BRI GPN ATM Cards. In: ICEASD & ICCOSED 2019, 1-2 April 2019, Kendari, Indonesia.

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Abstract

Bank Indonesia (BI) encourages bank customers to use ATM / Debit cards bearing the National Payment Gate logo (GPN). You do this by exchanging ATM / Debit cards at the nearest bank from 29 July to 3 August 2018. The process of replacing an ATM card with a GPN logo is relatively difficult. At the CS table, customers only need to verify the data and wait around 10 minutes. After waiting, I got the ATM card with the GPN logo on the front of the card. Customers are not charged at all. " From this study, the results of the discussion that led to the replacement of the old ATM card to the new ATM that had the GPN logo were obtained, were very beneficial and had many benefits. Furthermore, the researchers succeeded in summarizing the results of information and participation of employees and lecturers through social media chat whats the Ubhara Jaya Lecturer and Structural Group app, and also through a brief interview with several Ubhara Jaya employees. In conclusion, that the level of participation in information and replacement services for old ATM cards to new ATM cards bearing the GPN logo was helped by facilitating the campus through mobile BRI service cars which standby on campus according to employee working hours for three days.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: information participation benefits and use customer interest
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 07 Sep 2021 07:21
Last Modified: 07 Sep 2021 07:21
URI: https://eprints.eudl.eu/id/eprint/6447

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