Research Article
A Study of Legal Protection of Consumers in e-Commerce Transactions
@INPROCEEDINGS{10.4108/eai.29-6-2021.2312651, author={Rinitami Njatrijani and Bagus Rahmanda}, title={A Study of Legal Protection of Consumers in e-Commerce Transactions}, proceedings={Proceedings of the 2nd International Conference on Law, Economic, Governance, ICOLEG 2021, 29-30 June 2021, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICOLEG}, year={2021}, month={10}, keywords={e-commerce transactions legal protection consumers}, doi={10.4108/eai.29-6-2021.2312651} }- Rinitami Njatrijani
Bagus Rahmanda
Year: 2021
A Study of Legal Protection of Consumers in e-Commerce Transactions
ICOLEG
EAI
DOI: 10.4108/eai.29-6-2021.2312651
Abstract
The study aims to review and revise the legal protection for consumers in e – commerce protection in Indonesia. Design/methodology/approach: The study was conducted by using normative researches to examine the provisions of Law Number 8 of 1999 concerning Consumer Protection Act, Law Number 11 of 2008 as amended by Law 19 of 2016 concerning Information and Electronic Transaction Law, Law Number 7 of 2014 concerning Trade regulates electronic system trading and disputes resolution through Online Dispute Resolution (ODR). Finding: The result showed that inadequate consumer protection, government regulations legal protection and disputes resolution arrangement. Implication: Practically to reviewing legal protection for consumers in e-commerce transaction requires an integrated collaboration between the government, business associations and consumer in Indonesia to realize protection among the parties.