Look who’s talking: Means of interpersonal communication between librarians and library users

Rahyadi, Irmawan and Dungcik, Masyhur and Jannah, Nurul and Ghifari, Irsyad (2021) Look who’s talking: Means of interpersonal communication between librarians and library users. In: ISTED 2021, 17-18 July 2021, Purwokerto, Indonesia.

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Abstract

This article is aimed to explore the interpersonal communication of library staff in library service. Satisfaction of library users and the correlation interpersonal communication of library staff to the satisfaction of library users of library service. This research used quantitative research method. The data collecting technique used observation, questionnaire, and documentation. The population in this research consists of library service visitors (N=81.896), then it is taken visitors for sampling (n= 99). The chosen sampling technique used a simple random sample, while data measurement used the Likert scale. The validity test applied the product-moment correlation formula, while the reliability test uses the Alpha Cronbach formula. The result shows that interpersonal communication of library staff in library service belongs to high category. The satisfaction of library users in library service is in the high class. There is a positive correlation between the interpersonal communication of library staff and the joy of library users in library service.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: interpersonal communication library librarian quantitative method questionnaire
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: EAI Editor IV
Date Deposited: 11 Nov 2021 15:41
Last Modified: 11 Nov 2021 15:41
URI: https://eprints.eudl.eu/id/eprint/8188

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