Research Article
Performance Value of Services in Service Organizations in Applying One-Stop Integrated Services
@INPROCEEDINGS{10.4108/eai.17-7-2019.2302185, author={Fino Wahyudi Abdul and Wahidin Septa Zahran and Diana Prihadini and Dony Hendrartho}, title={Performance Value of Services in Service Organizations in Applying One-Stop Integrated Services}, proceedings={Proceedings of the 1st International Conference on Science and Technology in Administration and Management Information, ICSTIAMI 2019, 17-18 July 2019, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICSTIAMI}, year={2021}, month={1}, keywords={integrated service performance index lean 7 waste one-stop integrated service}, doi={10.4108/eai.17-7-2019.2302185} }- Fino Wahyudi Abdul
Wahidin Septa Zahran
Diana Prihadini
Dony Hendrartho
Year: 2021
Performance Value of Services in Service Organizations in Applying One-Stop Integrated Services
ICSTIAMI
EAI
DOI: 10.4108/eai.17-7-2019.2302185
Abstract
One-stop integrated services have been implemented in Indonesia in less than twenty years. The application of one-stop integrated services in Indonesia is very necessary to improve and accelerate the process of licensing services in several major cities in Indonesia. But in its implementation there has not been much measurement of the performance of integrated services. On this basis, this study seeks to measure the value of an integrated service performance index (IKP), the purpose of which is to get an overview of service performance in the form of a service performance index. Lean approach method and measurement using integrated service performance index (IKP) are used to obtain the speed of the licensing process and the measure of service performance index. Data collection techniques carried out are literature studies and field observations, with processing and data analysis methods using a lean approach and 7 types of waste (7 waste). The final results obtained are integrated service performance index (IKP) values which are then analyzed by indicators that have a low value potential factor which results in a low integrated service performance index in a one-stop integrated service organization. The one-stop integrated service organization that was observed was the Service Department Technical Unit (UPTD) one-stop integrated service (PTSP), Koja sub-district, North Jakarta municipality, DKI Jakarta.